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Cancellation of your Order
If after Paper Whites has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us as soon as possible. In the event that the goods have already been dispatched please refer to the Returns policy below.


Returns
Paper Whites offers a full refund on all goods that you may be dissatisfied with (this includes Sale items). Customers who send back unwanted goods that are not damaged will only receive the value of the item purchased not the delivery costs.

Unsuitable or defective items may be returned for refund or exchange providing they are received within 7 working days of the original delivery date in brand new, unused condition, in the original undamaged packaging (with labels intact) and accompanied by a note stating your name, address, email address, contact telephone number, order number, the reason for the return and what refund/exchange you require.

We will consider the overall condition of the product being returned when making a refund. Paper Whites holds a limited amount of stock at any given time, therefore unwanted goods should be returned as soon as possible.

As soon as we receive your goods we will process your request for a replacement item or refund. We will notify you via email as soon as your request has been processed.

You will need to pay the cost of returning goods to us, unless the goods are defective in which case you will receive a full refund including your postage and packaging costs. Proof of return and postage may be required should an item be lost in transit. Neither refunds nor replacements can be made until such proof is provided. We strongly suggest you get a Certificate of Posting from the Post Office when you send an item back.

All refunds are applied to the credit/debit card used to make the original purchase unless otherwise notified. Refunds will be furnished within 30 days of the agreement to refund.

If you have requested a refund, or replacements of a lower value than the returned goods, a refund will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.

If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order.

The address for any returns is SEL (T/a Paper Whites), Selbrae House, Muirhead, Midfield, Kirkcaldy, KY1 3PS. For further information on our returns policy please contact us on 01592 654 222.


Statutory Rights

The following terms and conditions do not affect your statutory rights as a consumer.


Product Availability

Although we endeavour to provide you with the item requested, occasionally we may be unable to fulfil an order due to unavailability of certain items. In this case, you will be informed as soon as possible and will be given the choice to wait for more stock to become available, cancel the order or order a different item.


Website Images

We make every effort to ensure that the images displayed on our website are as accurate as possible. However, product images displayed on the website may occasionally differ from the respective product names and descriptions due to changes in packaging and/or availability. Please also note that, as slate is a natural mineral, each piece is individual and will differ slightly from the others. We therefore cannot guarantee an exact match to the product as displayed on your screen.


Product Specification

All product information contained on this website is for guidance only. We cannot take any responsibility for errors or omissions.


Termination

Paper Whites reserves the right to abort access to our internet services if your behaviour is found to be discordant with these terms and conditions at any time.


Intellectual Property

No permission is given by Paper Whites in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on this website in which intellectual property rights subsist. ALL RIGHTS RESERVED.


Governing Law

Paper Whites is a trading name of SEL Ltd.  We are a UK Limited Company and any dispute or claims that arise from using this website must be made and settled under UK law.


Company Registration Details

Registered Name:  SEL Ltd, 

Registered Address:  Selbrae House, Midfield Road, Mitchelston Industrial Estate, Kirkcaldy, KY1 3PS

Registered in Scotland:  SC 154830 

Tel: 01592 654 222

Email: info@paper-whites.co.uk (or Eleanor@SEL.uk.net for finance enquiries)


HOW WILL YOU PROTECT MY DATA ONLINE?

When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.


HOW SAFE ARE MY CREDIT OR DEBIT CARD DETAILS ON YOUR SITE?

We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet.


WILL YOU PASS MY DATA ON TO THIRD PARTIES?

Paper Whites will never pass on your data to a third party for marketing purposes


USE OF COOKIES

Cookies are small files that are stored in your internet browsing device (e.g. laptop or mobile phone). They are not dangerous and cannot be used to circulate viruses.

We use cookies to enhance your shopping experience and to allow us to gain anonymous statistics in order to improve our service.

    Cookies are used by most major websites to provide useful features for their customers. However, if you wish to prevent the use of cookies, you can modify the settings on your browser.